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Sinamed Family Practice

SINAMED OCEAN SHORES

Shop 5, Ocean Village Shopping Centre
84 Rajah Rd, Ocean Shores

FOR PATIENTS

OUR FEES

Sinamed Family Practice is a Bulk Billing Medical Centre. This means anyone who is a Medicare Card Holder is able to receive their appointment with no out-of-pocket expenses. If you do not have a Medicare card there will, unfortunately, be private billing.

Our Minor Procedures listed here are also Medicare rebatable, except for Iron Infusion which is $100.00 and will require payment on the day. Some basic pricing is provided here, however, our reception staff will inform you of any fees that are not listed.

We believe that quality medical care should be accessible for everyone, so we strive to maintain a no-gap service where possible!

OUR PRIVATE BILLING FEES

Non-Medicare Card Holders

Brief Appointment

$55.00

Standard Appointment

$70.00

Long Appointment

$125.00

Minor Procedures

Implanon Insertion

$50.00

Implanon Removal

$50.00

Iron Infusion

$100.00

Mole Removal

*Bulk Billed

Wart Removal

*Bulk Billed

For Medicare Card Holders – All of the above are available for Bulk Billing except Iron Infusion

CANCELLATION POLICY

Please ensure that you inform our reception at least 2 hours before your scheduled appointment if:

  • you no longer need your appointment
  • cannot attend your allotted time

If you cancel at least 2 hours before your appointment, we do not charge a cancellation fee.

DID NOT ATTEND POLICY

Effective 28th September 2023

A DNA occurs when a patient Does Not Attend a scheduled appointment without prior notice of cancellation.

Sinamed Family Practice has introduced this policy as our doctors are often fully booked at the commencement of a day and many people need to see their doctor urgently these people ask to be put on a waiting list in case an appointment becomes available earlier than their scheduled appointment.

DNA POLICY CANCELLATION FEES

PLEASE CANCEL YOUR APPOINTMENT BY PHONING RECEPTION AT LEAST 2 HOURS PRIOR TO YOUR APPOINTMENT TO AVOID INCURRING ANY FEES.

Standard Appointment – $40 fee for DNA or under 2 hours notice to cancel

Long Appointment or Procedure – $80 fee for DNA or under 2 hours notice to cancel

If you incur a cancellation fee, this must be paid for before another appointment is booked.
All age groups are subject to receive a cancellation fee for DNA’s.

EMAIL POLICY

Our practice’s primary reason for communicating electronically to patients is to issue appointment reminders and we verify the correct contact details of the patient at the time of the appointment being made.

Whilst not encouraged, our practice allows patients an opportunity to obtain advice or information related to their care by electronic means, but only where the general practitioner determines that a face-to-face consultation is unnecessary and that communication by electronic means is suitable. Our practice will only provide information that is of a general, non-urgent nature and will not initiate electronic communication (other than SMS appointment reminders) with patients. Any electronic communication received from patients is also used as a method to verify the contact details we have recorded on file are correct and up-to-date.

Communication with patients via electronic means is conducted with appropriate regard to privacy. Patient’s consent must be obtained and documented before any communication will be sent and patient’s will need to acknowledge the risks associated with electronic communication in that the information could be intercepted or read by someone other than the intended recipient.

FREQUENTLY ASKED QUESTIONS

How long are Standard Appointments?
15 minutes
I need a prescription, can this be emailed to me?
Due to confidentiality issues , we do not advise the emails for prescription but we are now using the paperless prescription by sending the script to your phone directly as SMS which you can dispense at any pharmacy.
Am I having a Medical Emergency?
If you have a medical emergency, you should call 000 directly
Are you open on Public Holidays?
Yes, and our booking system will announce any change in opening hours.
Do you do house calls?
Yes for clinic patients who we have a good knowledge about their conditions to be able to give the best medical care.
Do you do Telehealth Appointments?
Telehealth is available for patients who had face to face visit in the last 12 months.
Will I get a call for Pathology follow ups?
Yes you will get a message informing you that we have received your results.